Returns Policy

Returns Policy

Requirements for a Full Refund:

• Items must be in new condition
• Items must be returned with all original packaging and accessories

Faulty items:

Within 14 days of delivery we will always offer you the choice of an exchange or refund, including postage.

To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear.

We test every item returned to us, once received it will be inspected and tested by our test centre. If no fault can be found by our test centre, the item will be returned to you.
 

Damaged, Missing & Non faulty items:

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received.

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem with the courier, fill in the Protocol describing the issue and contact us within 24 hours of your delivery.

A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. 

Contact our customer service team at contact@v-tac-led.com